Bournemouth International Centre, Bournemouth Pavilion and Altitude High Ropes Adventure have been recognised by world-leading travel and hospitality heavyweights.
Event venues Bournemouth International Centre and Bournemouth Pavilion have maintained their Hospitality Assured Premier Status for a fourth year, securing their position among the UK’s top destinations for leisure and business visitors.
Both venues are managed by BH Live, in partnership with Bournemouth Borough Council.
BH Live is the South Coast’s leading operator of leisure and event venues – a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.
Hospitality Assured is internationally recognised as the standard for business and service excellence in the hospitality industry.
BH Live’s commitment to continuous improvement for the benefit of its customers, partners and employees was praised as was the investment made to improve its customers’ experiences, green credentials, planning, and training and development opportunities for employees. BH Live was also acknowledged for achieving an Investor in People Silver Standard on its first entry earlier this year.
“It was wonderful to see how the team at BH Live has developed the business,”
says Hospitality Assured Director Max Lawrence FIH.
“Their commitment, passion and enthusiasm were very apparent in all that they undertake.”
Bournemouth International Centre, Bournemouth Pavilion and the leisure attraction Altitude High Ropes Adventure in Littledown Park have also all been recognised by customers on the world’s largest travel site TripAdvisor, earning a 2016 TripAdvisor Certificate of Excellence.
Altitude High Ropes Adventure opened in 2012 and was BH Live’s first significant social dividend into a new leisure attraction. Since then it has notched up more than 30,000 visits from local residents, community groups, schools, companies and visitors.
“We are all thrilled to see these facilities recognised as high quality attractions for our region,”
says Peter Gunn, BH Live Chief Executive.
“They are prime examples of the rich diversity and quality of cultural, leisure and event opportunities underpinning Bournemouth’s destination’s appeal. More than three million visits are made to our venues each year, boosting the health and wellbeing of our communities and generating in the region of £54 million in economic benefit through business events. We know there is always more to do however this industry and customer accreditation provides vital testimony that we are definitely heading in the right direction.”
To find out more about BH Live visit www.bhlive.org.uk
-ENDS-
Notes to Editors:
Photo-caption:
Team at Bournemouth Pavilion
For more information about BH Live please contact:
Elizabeth Symmons, PR & Corporate Communications Executive
E: press.office@bhlive.org.uk
T: (01202) 055562
About BH Live
BH Live is the South Coast’s leading operator of leisure and event venues – a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.
With three million visits a year and more than a £35 million turnover, the organisation is changing lives and is at the heart of the UK’s growing social economy.
In 2015/16, BH Live sold over half a million cultural, sporting and entertainment tickets, clocked up more than 2.4 million leisure centre visits and welcomed 112,000 conference and exhibition delegates. An estimated £54 million was also generated for the local economy.
Get social with us on LinkedIn, Facebook and Twitter @BHLIVE_UK
About Hospitality Assured
Hospitality Assured is used by a wide range of organisations, including local authorities, universities, contract caterers, facilities management firms, tourism attractions, hotels, care homes, event venues, sports centres, members clubs and accommodation providers to help them achieve competitive advantage through business and service excellence.
Hospitality Assured is widely used in the UK and has reached as far as the Middle East. Through a franchise agreement with the Caribbean Tourism Organisation it is used by more than 50 tourism and hospitality businesses across the Caribbean.
For more information please see www.hospitalityassured.com or @HospAssured
About TripAdvisor
TripAdvisor® is the world’s largest travel site**, enabling travellers to plan and book the perfect trip. TripAdvisor offers advice from millions of travellers, and a wide variety of travel choices and planning features, with seamless links to booking tools that check hundreds of websites to find the best hotel prices. TripAdvisor-branded sites make up the largest travel community in the world, reaching 340 million unique monthly visitors***, and 350 million reviews and opinions covering 6.5 million accommodations, restaurants and attractions. The sites operate in 48 markets worldwide.
TripAdvisor, Inc. (NASDAQ:TRIP), through its subsidiaries, manages and operates websites under 24 other travel media brands
**Source: comScore Media Metrix for TripAdvisor Sites, worldwide, February 2016
***Source: TripAdvisor log files, Q1 2016