Team celebrates glowing industry review

The team that delivers leisure activities, sport, health, and wellbeing services at Pelhams Park Leisure Centre, Bournemouth has passed a tough assessment by Sport England’s leading national quality scheme, Quest.

Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK.

Pelhams Park Leisure Centre is located in North Bournemouth. It is managed by BH Live in partnership with BCP Council.

In order to achieve Quest Plus, BH Live’s team at the centre went through a two-year process consisting of mystery visits and assessments.

Areas that were particularly commended included the positive and professional way telephone calls were handled in advance of visiting. The centre was described as being well presented, seamlessly branded, having good security, and its gym light and airy with a great range of kit. The FeelGood Factory, located inside the centre, was also praised for adding an extra and accessible dimension to the facilities.

The healthy options in the Terrace Café, such as vegetable smoothies and fruit, were welcomed, and the sportswear and accessories display complimented.

The overall management of the facilities including; how the standards are maintained, its ambience, best practice, the handling of environmental controls, cleaning, water and energy management, was also admired.

BH Live’s Swimming Academy pathway into Swim Bournemouth, a competitive swimming team affiliated with Swim England, was celebrated. And the process for encouraging talent and swimming progression considered ‘well thought out’.

“Making sure our facilities and services are on a par with some of the best in the UK takes a concerted effort with everyone pulling together. I am delighted the team at Pelhams have achieved a Very Good outcome during its first full two-year assessment,

said Colette Kiernander, BH Live’s Divisional General Manager.

“We take part in Quest because it is an ongoing improvement programme that benefits our customers, staff and partners. Delivering the best for our local community ultimately inspires more people to participate and enjoy the benefits of being active.”

Quest’s operations director, Caroline Constantine, said:

“Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards, BH Live, and the team at Pelhams Park Leisure Centre has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”


Notes to Editors:


Employees outside Pelhams Park Leisure Centre.

For more information about BH Live please contact:

Elizabeth Symmons, PR & Corporate Communications Executive
T: (01202) 055562

About BH Live

BH Live is a leading operator of leisure and event venues; a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.

With more than five million visits a year we are changing lives and are at the heart of the UK’s growing social economy. For more visit

Get social with us: LinkedIn, Twitter @BHLIVE_UK and Facebook @SocialEnterpriseBHLive        

About Pelhams Park Leisure Centre

Pelhams is operated by BH Live in partnership with BCP Council.

Located in north Bournemouth, it has two swimming pools, a sanarium, gym, group exercise and spin studios, a FeelGood Factory, Terrace Café and a soft play facility.

900+ people are learning to swim at Pelhams through BH Live’s Swimming Academy.

It has three outdoor tennis courts and eight floodlit 3G rubber crumb artificial training pitches running Play Football leagues. The team works closely with the local community and health groups to provide fitness and social activities for all.

For more visit

Get social with us:
Twitter @bhliveactive
Facebook @pelhamsparkleisurecentre