Stokewood Leisure Centre in Bournemouth has been recognised as one of the highest performing UK leisure centres for the fourth year running.
Rated ‘Excellent’ by Quest, Sport England’s quality scheme for sport and leisure, Stokewood is managed by BH Live in partnership with Bournemouth Borough Council.
More than 600 leisure centres are accredited by Quest, whose rigorous assessments review operating standards ranging from face-to-face interactions and customer service to online presence, enquiry handling, signage and answering the phone. In addition to a two-day inspection, each centre also undergoes a mystery visit.
At present, only 103 centres across the UK hold the scheme’s ‘Excellent’ accreditation, which can only be reached by providing consistently high levels of customer service across multiple assessment modules and achieving an exceptional mystery visit.
Following the assessment, Quest’s operations director, Caroline Constantine, said, “This is no mean feat! It is very rare that I see ‘Excellent’ in the mystery visit and nearly every module. A huge well done to the team at Stokewood.”
John Davies, centre manager at Stokewood, added, “Stokewood is a great facility serving thousands of people of all ages and abilities across our local community. I am thrilled with the feedback we have received from Quest. Together with support from our partners and customers, we will continue to build upon what has been achieved here so far to encourage more people from our community into physical activity.”
A £1million investment project to improve the public health and wellbeing facilities at Stokewood is currently underway in partnership with Bournemouth Borough Council. This will complete later this year and further improve the overall customer experience.
To find out more about Stokewood visit bhliveactive.org.uk
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Notes to Editors:
Photo-caption:
John Davies with the team at Stokewood Leisure Centre, Bournemouth
For more information about BH Live please contact:
Elizabeth Symmons, PR & Corporate Communications Executive
T: (01202) 055562
About BH Live
BH Live is the south coast’s leading operator of leisure and event venues; a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.
With more than three million visits a year and over £36.5 million turnover, the organisation is changing lives – placing it at the heart of the UK’s growing social economy.
In 2015/16 BH Live hosted more than 500 events, sold over half a million cultural, sporting and entertainment tickets. They welcomed 2.6 million visits into its leisure centres and 118,000 conference and exhibition delegates into its venues. This contributed an estimated £66.3 million to the local economy through business and cultural tourism.
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About Stokewood
Stokewood is managed and operated by BH Live in partnership with Bournemouth Borough Council.
This community leisure facility, in the Winton/Charminster area of Bournemouth, started out as a public baths in 1930.
It has a 22.8-metre swimming pool, sauna, an aerobics studio running more than 70 weekly fitness classes, a spin studio and gym with personal training. The centre is home to local sports clubs for triathlon, water polo, lifeguard training, karate and other activities.
Popular for pool parties, swimming lessons with Bournemouth Swimming Academy and local schools, the centre attracts more than 5,000 visits a week.
Stokewood is Quest-accredited and enjoys excellent relationships with local community groups, Bournemouth University, colleges and local schools. For more visit bhliveactive.org.uk
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About Quest
Quest, the UK quality scheme for sport and leisure, is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. The scheme defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework. Quest is managed on behalf of Sport England by Right Directions in partnership with Leisure-net Solutions. For more visit questnbs.org