Quest is the leisure industry’s continuous improvement programme and rigorous assessments challenge even the very best leisure centres in the UK.
Following a recent assessment, Stokewood Leisure Centre has been awarded an ‘Excellent’ status. Only 58 leisure centres out of 600 in the UK have achieved the ‘Excellent’ score so for Stokewood Leisure Centre to be amongst the best in the UK is a significant achievement.
Stokewood’s assessment has spanned over two years, with a mystery visit and two day evaluation in the first year, then a second mystery visit and one day evaluation in the second year.
Stokewood Centre Manager, John Davies, said:
“This is a fantastic achievement which recognises all that the team does towards making Stokewood one of the best performing leisure centres in the region. We were so proud to be commended on the presentation of the centre, our professionalism, response time to enquiries, cleanliness, our varied activity programme and clear contribution towards getting more local people in the community active.”
“Our team work extremely hard to run the centre as effectively and efficiently as possible to be as appealing and inviting as possible. By participating in Quest Plus we are continuously improving and bettering the experience for both customers and employees making Stokewood a really great place to visit.”
Quest’s operations director, Caroline Constantine, said:
“Quest Plus is a step up from the entry level Quest and as such it is a more demanding process. By meeting Quest’s high standards Stokewood Leisure Centre and BH Live has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and the Quest process helps them do just that.”
Visit stokewoodleisurecentre.co.uk for more.
Notes to the editor
Stokewood Leisure Centre is managed by BH Live in partnership with Bournemouth Borough Council.
About BH Live
BH Live is the South Coast’s leading operator of leisure and event venues – a social enterprise that designs and builds engaging experiences to inspire people and enrich lives. With over 2.5 million visits a year and over £31 million turnover, the organisation is changing lives – placing it at the heart of the UK’s growing social economy.
In 2013/14, BH Live hosted 423 shows, sold over half a million cultural, sporting and entertainment tickets, clocked up 1.8 million leisure centre visits and welcomed 88,000 conference and exhibition delegates which contributed over £45 million to the local economy.
For further press information:
PR & Corporate Communications Executive, BH Live