Littledown Centre, Bournemouth is among the UK’s top performing leisure venues.
More than 600 leisure and sports development venues participate in Quest, Sport England’s continuous improvement and quality mark.
Independent experts recently completed a comprehensive review of Littledown and its services including a mystery visit, two-day assessment and interviews. Reviewed standards included the overall customer experience, accessibility and service improvement.
The venue was commended for its diverse range of facilities, extensive activity programme for all ages and abilities, hospitality and reach which attracts more than 1.2 million visits a year. Employee development, training opportunities and business planning were also highly complimented.
Littledown is one of four public leisure venues managed by BH Live in partnership with Bournemouth Borough Council. Stokewood Leisure Centre in Bournemouth was also reviewed by Quest earlier this year and achieved top marks for its mystery visit.
Mike Lyons, BH Live’s Director for Sport and Leisure explains why BH Live backs the Quest programme and believes going through the review process is fundamental to improving industry standards and getting more people active.
“Quest is a well-respected continuous improvement tool which enables us, as operators, to celebrate what we do well and identify how we can do things better. By exploring opportunities identified through Quest, we can improve our service, broaden our offer, create greater appeal and reach out to more people. This makes a real difference to encouraging greater community health and wellbeing.”
Quest assessor, Martin Guyton added, “I enjoyed undertaking the Quest assessment at Littledown Centre, where I met a very professional and enthusiastic team, committed to the provision of well planned, accessible community health, wellbeing and physical activity services. BH Live is clearly committed to continuous improvement for the benefit of customers and staff and will also, I believe, proactively seek to implement areas for improvement identified during the Quest assessment.”
To find out more about Littledown, and other venues operated by BH Live visit bhliveactive.org.uk.
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Notes to Editors:
The Quest scheme is managed by Right Directions (Management) Ltd in partnership with Leisure-net Solutions Ltd and under contract with Sport England.
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For more information about BH Live please contact:
Elizabeth Symmons, PR & Corporate Communications Executive
E: press.office@bhlive.org.uk
T: (01202) 055562
About BH Live
BH Live is the south coast’s leading operator of leisure and event venues; a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.
With 3.4 million visits a year and over £39 million turnover, the organisation is changing lives – placing it at the heart of the UK’s growing social economy.
In 2016/17 BH Live hosted more than 500 events, sold over half a million cultural, sporting and entertainment tickets. They had 2.9 million activity attendances in its leisure centres and welcomed 100,000 conference and exhibition delegates into its venues. This contributed an estimated £44 million to the local economy through business and cultural tourism. For more visit bhlive.org.uk
Get social with us on LinkedIn, Facebook and Twitter @BHLIVE_UK
About Littledown
Littledown is managed and operated by BH Live in partnership with Bournemouth Borough Council.
Set in 47 acres of parkland, Littledown has some of the finest leisure, swimming, football and gym facilities in the country.
It is ranked among the top performing leisure centres in the UK – crowned Local Authority/Leisure Trust Gym of the Year at the 2016 National Fitness Awards and accredited by quality scheme QUEST.
The centre attracts more than 1.2 million visits each year and is home to clubs including Bournemouth Swimming Academy, Swim Bournemouth, Littledown Juniors Football Club and Play Football.
It runs nearly 300 weekly fitness classes, has one of the largest gyms in the UK with personal training, an exercise referral and children’s activity programme. The BH Live Active team also works with local health authorities, trusts, education providers and organisations to encourage greater participation in physical activity.
Indoor facilities include a 25-metre swimming pool, 17-metre teaching pool, waterslides, splash pool, steam rooms, a sauna and sanarium. There is a large sports hall for events and multi-sports including trampolining, badminton, table tennis, football and gymnastics.
The centre also has on-site catering and a crèche.
Outdoor facilities include leisure attraction, ALTITUDE High Ropes Adventure at Littledown Park (2017 TripAdvisor Certificate of Excellence), six floodlit 3G rubber crumb training pitches, grass football pitches, parkland for recreation and events, a cricket pitch and pavilion, lake, paddling pool, children’s playground, outdoor catering outlets, leisure orienteering course and parking.
For more visit bhliveactive.org.uk
Get social with us on Facebook and Twitter @BHLIVE_UK @bhliveactive