Social enterprise and UK venue operator BH Live has once again met the challenging criteria for Hospitality Assured’s Premier Standard for Business and Service Excellence at Bournemouth International Centre and Bournemouth Pavilion, its conference, exhibition and entertainment venues in Bournemouth.
This follows an independent assessment of performance in customer research, service, business leadership, planning, training and development, operational planning and execution, service delivery, service recovery and customer service improvement.
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer-facing businesses. Its process encourages businesses to look at their own operation from the customer’s perspective and see where improvements could and should be made to benefit the business and its customers. This is done by looking at how the businesses score against the criteria of the 9-step standard.
BH Live achieved a higher score than when it was assessed in 2013 and is continuing its quest to achieve even higher standards of excellence in the future. This reinforces commitment to manage venues to the consistently high standard demanded by today’s event organisers, clients and customers.
“We are in the experience business, regularly hosting large-scale events to entertain and inform thousands of guests, delegates and members of the public,
says BH Live’s Director of Venues, Pat Coyne.
“Our success, and Hospitality Assured’s accreditation, is the result of listening to our customers, encouraging their feedback and using it to deliver consistently outstanding audience and delegate experiences.”
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Notes to the editor
Bournemouth International Centre and Bournemouth Pavilion are managed by BH Live in partnership with Bournemouth Borough Council.
About BH Live
BH Live is the South Coast’s leading operator of leisure and event venues – a social enterprise that designs and builds engaging experiences to inspire people and enrich lives. With over 2.5 million visits a year and over £31 million turnover, the organisation is changing lives – placing it at the heart of the UK’s growing social economy.
In 2013/14, BH Live hosted 423 shows, sold over half a million cultural, sporting and entertainment tickets, clocked up 1.8 million leisure centre visits and welcomed 88,000 conference and exhibition delegates which contributed over £45 million to the local economy.
For further press information:
Elizabeth Symmons
PR & Corporate Communications Executive, BH Live
Elizabeth.Symmons@bhlive.co.uk
01202 451866