Mountbatten Leisure Centre, Portsmouth has passed a tough assessment by Sport England’s leading national quality scheme, Quest.
Quest is the best-known improvement programme within the leisure industry.
In order achieve Quest’s Entry level, the team at Mountbatten undertook a rigorous assessment by an independent industry expert and a mystery visit.
First impressions of the venue wowed the appraisers. Its recently refurbished foyer, redesigned gym, Terrace Café and menu, Clip ‘N Climb and soft play attractions were also praised. Additional positive comments from the mystery shopper included how friendly the team are, the venue’s accessibility, car parking and the new self-service kiosks.
The leisure centre is managed by BH Live in partnership with Portsmouth City Council.
“Mountbatten is an incredible community space; a constant hive of leisure activities and events welcoming in excess of one million visits every year,
says Rob Cunningham, BH Live’s divisional general manager.
“Taking part in Quest demonstrates our commitment to continuously improve what we do, making sure Mountbatten meets tough industry criteria and is a venue for the City and its people to be proud of.”
Councillor Steve Pitt, Portsmouth City Council’s cabinet member for culture, leisure and sport, added,
“We work very closely with BH Live and have an excellent partnership focusing on continued improvement and increasing participation. Together we have invested £1.3 million into the centre to deliver major improvements and significantly enhance our City’s sport, leisure and event facilities. I congratulate the team at the Mountbatten Centre on achieving such a positive assessment.”
Quest’s operations director, Caroline Constantine, said:
“By meeting Quest’s high standards, BH Live and its team at Mountbatten have shown its commitment to providing quality facilities and service to its customers.
“The new Quest standards are more demanding and challenging for the management team and staff, and it is now much more of an achievement to succeed in Quest at any level. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest helps them do just that.”
Read more about activities at the centre at bhliveactive.org.uk.
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Notes to Editors:
Photo-caption:
Councillor Steve Pitt, Portsmouth City Council’s cabinet member for culture, leisure and sport and Rob Cunningham, BH Live’s divisional general manager at Mountbatten Leisure Centre.
BH Live operates the following venues in partnership with Portsmouth City Council:
• Mountbatten Leisure Centre – Portsmouth’s flagship leisure and event venue with a national-class 50m swimming pool, 150 station gym, eight-court sports hall, squash, spin and dance studios, a cycle velodrome, athletics track, function suites with bars, a café and soft play facility. It is also home to a Clip ‘N Climb leisure attraction which opened in 2018.
For more visit bhliveactive.org.uk.
Get social with us: Twitter and Facebook @mountbattenlc
• Pyramids Centre – one of Portsmouth’s leading entertainment and leisure venues overlooking Southsea beach and the Solent. It has fun pools, flumes, a wave machine and a three-level soft play adventure world. There is also a multipurpose gym, 70+ weekly group exercise classes and a spa.
It also hosts regular live music events, conferences, exhibitions.
For more visit bhliveactive.org.uk and bhlivetickets.co.uk
Get social with us: Twitter @PyramidsCentre @PyramidsLive @bhlivetickets
Facebook @Pyramids.Centre @PyramidsLive @bhlivetickets
• Portsmouth Gymnastics Centre – state-of-the-art gymnastics hall, physiotherapy room and meeting room.
For more visit bhliveactive.org.uk.
Get social with us: Facebook @PortsmouthGymnasticsCentre
• Portsmouth Tennis Centre – A 10 court tennis facility in the north of Portsmouth consisting of four indoor courts and six floodlit outdoor courts. A comprehensive tennis coaching programme caters for all ages and abilities and is the area’s hub of accessible tennis. The programme runs sessions for tots, juniors, adults and also includes variations of the sport such as cardio tennis and touch tennis.
For more visit bhliveactive.org.uk.
Get social with us: Twitter @PortsTennis and Facebook @PortsmouthTC
• Eastney Swimming Pool – 20m swimming pool and a spectators’ area.
For more visit bhliveactive.org.uk.
Get social with us: Facebook @EastneyPool
• Wimbledon Park Sports Centre – 20 station gym, five badminton courts, basketball court and sports hall.
For more visit bhliveactive.org.uk.
Get social with us: Facebook @WimbledonParkSportsCentre
• Charter Community Sports Centre – 20m swimming pool, 20 station gym, sports hall and an outdoor multi-use games area.
For more visit bhliveactive.org.uk.
Get social with us: Facebook @CharterCommunitySC
About BH Live
BH Live is the south coast’s leading operator of leisure and event venues; a social enterprise that designs and builds engaging experiences to inspire people and enrich lives.
With more than five million visits a year and £42 million turnover we are changing lives and are at the heart of the UK’s growing social economy.
In 2017/18 we had 4.5 million leisure centre attendances, hosted more than 500 events and sold over half a million cultural, sporting and entertainment event tickets. We also welcomed 59,000 conference and exhibition delegates.
This generated an estimated £53 million in local economic benefit.
For more visit bhlive.org.uk.
Get social with us: LinkedIn, Twitter @BHLIVE_UK and Facebook @SocialEnterpriseBHLive
For more information about BH Live please contact:
Elizabeth Symmons, PR & Corporate Communications Executive
E: press.office@bhlive.org.uk
T: (01202) 055562
About Quest
Quest is the UK quality scheme for sport and leisure. It is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice, and encourages their ongoing development and delivery within a customer-focused management framework. The National Benchmarking Service (NBS) provides critical data on the performance of your leisure facility. Leisure-net Solutions, in partnership with Sport Industry Research Centre (SIRC) at Sheffield Hallam University, works on behalf of Sport England to provide a seamless, rigorous and valuable collection and analysis of participation, financial and customer satisfaction data. For more information, visit questnbs.org